FAQs
How to ensure a perfect vacuum&seal?
The machine has a pressure switch which will turn off the vacuuming process and start the sealing process.
So in order to get a perfect vacuum&seal, we need to make sure the bag's open end is all in the vacuum chamber and the vacuum chamber is locked and air tight. If the vacuum chamber gasket is in disformation or the lock is not tight either on the left of the right side, the machine may not vacuuming well. So please check on the locking and the gasket. Sometimes, when the machine has been overworked, the pastic body of the machine may also change shape because of heat, in this case please contact support. Our newer version(2022 Sept.) has an redesigned struction to minimize many of these issues.
Are the vacuum bags reusable?
Yes, but we don't recommend to reuse the bags as it may influence the taste.
How long does the guarantee last?
Based on the confidence in the quality of the product itself and giving consumers the greatest peace of mind, If you register our Megawise care, the device is protected within 1-year, so you can buy with confidence ever after.
Did your vacuum sealer come with extra gasket?
No it didn’t. But you can contact support to send you one if yours is broken.
It seems to have a good vacuum&seal but there seems to be a lot of air in the bag as time goes.
In this case, the seal is not 100% and there is mini channels that the air could still come in. This may happen more often with moist products. To avoid this, please add another seal to your bag to have double seal protection preventing the air from getting in.
It keeps vacuuming but no heating or sealing.
In this case, the machine's gasket or lock is not air tight and it fails to have enough vacuum pressure to trigger the heating element. Check the gasket and lock and try to vacuum&seal with both hands pushing the lid to help getting a better air-tight seal. If still not work, please contact support.
Tt started burning holes in the bags I was trying to seal and the rubber strip over the heating element to seal the bags is gone it melted.
This happens to an older version of this product. Contact support if this happens. Our updated version of product should minimize this issue.
Tt started burning holes in the bags I was trying to seal and the rubber strip over the heating element to seal the bags is gone it melted.
This happens to an older version of this product. Contact support if this happens. Our updated version of product should minimize this issue.
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