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FAQs

What is your product warranty?

All our products purchased from Amazon and Megawise official store are covered by a 1-year warranty, starting from the date of purchase.

What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return label to Amazon.

How to find my Amazon order ID?

Step 1: Log in to your Amazon account and click “Your Order” on Account & Lists Page.
Step 2: Click “Order details” on the right order.
Step 3: You will see your order ID:

How long do you ship your order?

All orders are processed within 1-2 business days if the stock is available.
If we are out of stock on certain items, shipments may be delayed by a few days. In this case, we will contact you via email or telephone.

The unit is plugged in but cannot vacuum.

Ensure the lid is accurately closed and the opening end of the bag is correctly installed into the vacuum chamber. Check if the bag is punctured and if the foam sealing gasket is deformed or cracked.

The bag was vacuumed, but the air re-entered.

How to vacuum and seal moist/wet products?

All lights are flashing.

Unit keeps sucking and then stopped without sealing.

What is the best use for the hand blender?

The hand blender is perfectly suited for preparing dips, sauces, soups, mayonnaise, and baby food as well as for mixing and milkshakes.

When to use the chopper?

What is the use of the whisk and milk frother?

How to take care of and clean the hand blender?

What is the suitable voltage for the blender?

Are the attachments dishwasher safe?

Can it be used on wet hair?

No, you should not use the unit on wet hair. Wet hair is more fragile and prone to damage, so it is best to dry your hair completely before using a straightener brush.

The temperature control is locked.

Unable to adjust the temperature.

How to turn off the unit?

The LED display shows "Err".

What are the recommended temperatures for the different hair types?

Can't find an answer to your question?

Call us at +1(720)598-1607 or email us at support@megawise.com or chat with one of our 24*7 Amazing Chat Support Specialists.

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