FAQs

What is your product warranty?

All our products purchased from Amazon and Megawise official store are covered by a 1-year warranty, starting from the date of purchase.

What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return label to Amazon.

How to find my Amazon order ID?

Step 1: Log in to your Amazon account and click “Your Order” on Account & Lists Page.
Step 2: Click “Order details” on the right order.
Step 3: You will see your order ID:

How long do you ship your order?

All orders are processed within 1-2 business days if the stock is available.
If we are out of stock on certain items, shipments may be delayed by a few days. In this case, we will contact you via email or telephone.

Are the vacuum bags reusable?

Yes, but we don't recommend to reuse the bags as it may influence the taste.

How to ensure a perfect vacuum and seal?

It seems to have a good vacuum and seal, but there seems to be a lot of air in the bag as time goes.

It keeps vacuuming but no heating or sealing.

How to vacuum and seal moist/wet products?

It started burning holes in the bags I was trying to seal and the rubber strip over the heating element to seal the bags is gone it melted.

ALL LIGHTS FLASHING

UNIT KEEPS SUCKING AND THEN STOPPED WITHOUT SEALING

WHAT IS THE BEST USE FOR THE HAND BLENDER?

The hand blender is perfectly suited for preparing dips, sauces, soups, mayonnaise and baby food as well as for mixing and milkshakes.

WHEN TO USE THE CHOPPER?

WHAT IS THE USE OF THE WHISK & MILK FROTHER?

HOW TO TAKE CARE AND CLEAN THE HAND BLENDER?

WHAT IS THE SUITABLE VOLTAGE FOR THE BLENDER?

UNIT DOES NOT WORK

1. Make sure the power cord is plugged in correctly.
2. Make sure the drum is assembled correctly. If the drum is not locked into place, the appliance will not operate.
3. Make sure the unit is assembled according to the instructions manual.
4. If the unit still does not work, please contact our customer support.

DRUM DOES NOT OPEN

UNIT STOPS DURING NORMAL OPERATION

FINE LINES OR SCRATCH MARKS AROUND AUGER

JUICE LEAKS OVER THE BASE

JUICER SHAKES WHEN IN-USE

HOW LONG CAN I USE THE PRODUCT WHEN FULLY CHARGED?

It can be use up to two months but it will still depend on the usage of the product.

WHAT TYPE OF RECHARGEABLE BATTERY DOES IT USE?

HOW LONG DOES THE SCREEN STAY ON AFTER WEIGHING BEFORE AUTOMATICALLY TURNING OFF?

CAN THIS SCALE BE CALIBRATED AND IF SO HOW DO YOU DO IT?

THERE IS PICTURE BUT NO SOUND/SOUND STOPPED WORKING AFTER FEW USES

1. Make sure to turn off the Dolby audio option in audio output setting or change the audio output setting to "PCM" mode or other mode(when the customer is playing a video from DVD player/Amazon fire stick/Chromecast/Apple TV and other devices).
2. Choose to play files without Dolby Audio or convert the audio format of the files to .aac before playing (when the customer is playing from USB flash disk or mobile phone and tablets).
3. Use the laptop to play the sound(when the customer is playing videos from a laptop).
4) Try to use a external speaker or headphone.
5) If the issue persists, please contact our customer support.

THERE IS SOUND BUT NO PICTURE

GIANT BLACK SPOT ON THE IMAGE(LEFT)/DISCOLORED(YELLOWISH) SCREEN(RIGHT) / THE UNIT AUTOMATICALLY SHUTS DOWN EVERY FEW MINUTES

DOESN'T TURN ON

SCREEN FLICKERING/WHITE LINES/OTHER COLORED LINES

NOT BRIGHT

NOT CLEAR ENOUGH/IMAGE CAN'T BE FOCUSED AT THE SAME TIME

TOO NOISY

CANNOT CONNECT TO SMART PHONE/TABLET

HOW TO TURN THE PICTURE UPSIDE DOWN WHEN HANGING ON THE CEILING

UNIT NOT WORKING

1. Ensure the plug and power outlet are both working.
2. If the issues still persists, please contact support

METHODS OF USE

WHAT IS TENS AND EMS?

Transcutaneous Electrical Nerve Stimulatior(TENS): It stimulates nerves, muscles and cells continuously and gently by a current of appropriate intensity and frequency, and stimulates the body to produce morphine naturally, blocking and relieving pain signals. Because it uses electricity, it is also classified as a link of "natural therapy".

Electronic Muscle Stimulatior(EMS): For the relaxation of muscle spasms, increasing range of motion, reduction and prevention of muscle atrophy, re-education of muscles and increasing local blood circulation. For relief from minor pain (joint pains, muscle aches, etc) and stress. To strengthen muscles, improve overall appearance, and enhance your physical training.

NOT POWERFUL ENOUGH

ELECTRODE PADS DOESN'T STICK WELL

WHAT ARE THE TYPES OF ENGINE THAT ARE SUITABLE FOR THE JUMP STARTER?

Our 1500A is suitable for petrol engines up to 7L and diesel engines up to 5L. While, the 2500 A is suitable for petrol engines up to 8L and diesel engines up to 8L.

HOW TO JUMP START YOUR CAR?

HOW TO CHARGE MOBILE DEVICES OR TABLETS?

HOW TO USE THE LED FLASH LIGHT?

HOW TO RECHARGE THE JUMP STARTER?

HOW TO KEEP THE JUMP STARTER'S BATTERY HEALTHY?

CAN IT BE USED ON WET HAIR?

Hair should be 100% dry when using this tool to prevent hair damage especially on chemically treated hair.

THE TEMPERATURE IS LOCKED

UNABLE TO ADJUST TEMPERATURE

DOES NOT TURN ON

UNIT IS NOT HEATING UP

Once you plug in the unit and adjust the temperature, the temperature indicator should display the current temperature.

UNIT DOES NOT TURN ON

UNIT DOES NOT CURL MY HAIR

UNIT IS NOT HEATING UP

Once you plug in the unit and adjust the temperature, the temperature indicator should display the current temperature.

UNIT DOES NOT TURN ON

UNIT DOES NOT CURL MY HAIR

Ask a Question

If you have any questions or comments for us, fill out the form below and we'll get back to you within 48 hours. You may also email us directly at support@megawise.com or chat with one of our 24*7 Amazing Chat Support Specialists.

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