All our products purchased from Amazon and Megawise official store are covered by a 1-year warranty, starting from the date of purchase.
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return label to Amazon.
How to find my Amazon order ID?
Step 1: Log in to your Amazon account and click “Your Order” on Account & Lists Page.
Step 2: Click “Order details” on the right order.
Step 3: You will see your order ID:
How long do you ship your order?
All orders are processed within 1-2 business days if the stock is available.
If we are out of stock on certain items, shipments may be delayed by a few days. In this case, we will contact you via email or telephone.
Yes, but we don't recommend to reuse the bags as it may influence the taste.
How to ensure a perfect vacuum and seal?
The machine has a pressure switch which will turn off the vacuuming process and start the sealing process.
So in order to get a perfect vacuum&seal, we need to make sure the bag's open end is all in the vacuum chamber and the vacuum chamber is locked and air tight. If the vacuum chamber gasket is in disformation or the lock is not tight either on the left of the right side, the machine may not vacuuming well. So please check on the locking and the gasket. Sometimes, when the machine has been overworked, the plastic body of the machine may also change shape because of heat, in this case please contact support. Our newer version(2022 Sept.) has an redesigned structure to minimize many of these issues.
It seems to have a good vacuum and seal, but there seems to be a lot of air in the bag as time goes.
In this case, the seal is not 100% and there is mini channels that the air could still come in. It may happen more often with moist products. To avoid this, please add another seal to your bag to have double seal protection preventing the air from getting in.
It keeps vacuuming but no heating or sealing.
In this case, the machine's gasket or lock is not airtight and it fails to have enough vacuum pressure to trigger the heating element. Check the gasket and lock and try to vacuum and seal with both hands pushing the lid to help get a better air-tight seal. If still does not work, please contact our support team.
How to vacuum and seal moist/wet products?
1. Try to drip and remove the visible water on the product.
2. Make sure the upper side of the bag is dry, especially the part of the bag which will be clamped by the heating element and silicon strip.
3. Contact support if you still need help
It started burning holes in the bags I was trying to seal and the rubber strip over the heating element to seal the bags is gone it melted.
This happens to an older version of this product. Contact support if this happens. Our updated version of the product should minimize this issue.
ALL LIGHTS FLASHING
When overheat protection is triggered, all lights will be flashing. Please allow the machine approximately 15 minutes to cool down.
UNIT KEEPS SUCKING AND THEN STOPPED WITHOUT SEALING
Please remove the gasket and put it back on the opposite side and try again with your hands pressing the lid to help the vacuum chamber to be air tightened.
WHAT IS THE BEST USE FOR THE HAND BLENDER?
The hand blender is perfectly suited for preparing dips, sauces, soups, mayonnaise and baby food as well as for mixing and milkshakes.
WHEN TO USE THE CHOPPER?
Chopper is perfectly suited for hard food, such as chopping meat, cheese, onion, herbs, garlic, carrots, walnuts, almonds, prunes etc.
Note: Don't chop extremely hard food, such as ice cubes, nutmeg, coffee beans and grains.
WHAT IS THE USE OF THE WHISK & MILK FROTHER?
The whisk is only for whipping cream, beating egg whites and mixing sponges and ready-mix desserts.
The milk frother is only for blending milk.
HOW TO TAKE CARE AND CLEAN THE HAND BLENDER?
1. Always clean the hand blender thoroughly after use.
2. Unplug hand blender before cleaning.
3. Do not immerse the motor part in water or any other liquid. Clean with a damp cloth only.
4. All other parts can be cleaned in a dishwasher. Do not use abrasive cleaners that could scratch the surface.
5. When processing foods with high pigment contact (e.g. carrots), the accessories may become discolored. Wipe these parts with vegetable oil before cleaning them.
WHAT IS THE SUITABLE VOLTAGE FOR THE BLENDER?
Voltage:110-120V Frequency: 50/60Hz
UNIT DOES NOT WORK
1. Make sure the power cord is plugged in correctly.
2. Make sure the drum is assembled correctly. If the drum is not locked into place, the appliance will not operate.
3. Make sure the unit is assembled according to the instructions manual.
4. If the unit still does not work, please contact our customer support.
DRUM DOES NOT OPEN
1. If there is a lot of pulp inside the drum, press[2] to release the excess pulp.
2. Check the appliance for any foreign substance or solid objects including seeds.
3. Press[R] button to dislodge stuck ingredients.
4. Do not attempt to open by force. If the drum still does not open, please contact our customer support.
UNIT STOPS DURING NORMAL OPERATION
1. Check if there's a large pieces of food stuck in the unit.
2. If the unit still does not work, please contact our customer support.
FINE LINES OR SCRATCH MARKS AROUND AUGER
It is normal. Those are moulding marks resulting from the normal manufacturing process.
JUICE LEAKS OVER THE BASE
1. Check for an excessive amount of ingredients in the hopper and/or chute
2. If you try to juice a large amount of food compared to the hopper, the components will be forced apart and juice may leak out.
3. Do not force too much food into the juicer. Push food gradually.
4. Check to make sure the Juicer flap is closed.
JUICER SHAKES WHEN IN-USE
It's normal as the auger rotates. It is not malfunction. Hard ingredients such as carrots, potato, radish, beets, etc. may cause shaking more than soft ingredients.
HOW LONG CAN I USE THE PRODUCT WHEN FULLY CHARGED?
It can be use up to two months but it will still depend on the usage of the product.
WHAT TYPE OF RECHARGEABLE BATTERY DOES IT USE?
3.7V Rechargeable Lithium
HOW LONG DOES THE SCREEN STAY ON AFTER WEIGHING BEFORE AUTOMATICALLY TURNING OFF?
It stays on for 5 minutes after the object was removed from the scale. The display goes to 0 almost immediately after removal.
CAN THIS SCALE BE CALIBRATED AND IF SO HOW DO YOU DO IT?
Yes, place the item on the scale and press TARE.
THERE IS PICTURE BUT NO SOUND/SOUND STOPPED WORKING AFTER FEW USES
1. Make sure to turn off the Dolby audio option in audio output setting or change the audio output setting to "PCM" mode or other mode(when the customer is playing a video from DVD player/Amazon fire stick/Chromecast/Apple TV and other devices).
2. Choose to play files without Dolby Audio or convert the audio format of the files to .aac before playing (when the customer is playing from USB flash disk or mobile phone and tablets).
3. Use the laptop to play the sound(when the customer is playing videos from a laptop).
4) Try to use a external speaker or headphone.
5) If the issue persists, please contact our customer support.
THERE IS SOUND BUT NO PICTURE
1. Cables and adapters such as: A 30-pin dock connector connected to a video cable, A Lightning to 30-pin adapter connected to a video out cable, VGA adapters doesn't support HDCP according to Netflix Help Center(it should be universal though).
2. If it happens every few minutes, it's probable an overheating problem, please contact our customer support.
GIANT BLACK SPOT ON THE IMAGE(LEFT)/DISCOLORED(YELLOWISH) SCREEN(RIGHT) / THE UNIT AUTOMATICALLY SHUTS DOWN EVERY FEW MINUTES
1. Do dust removal regularly and do not leave it in the open.
2. Put the projector in a well-ventilated position(at least 30cm from any obstacles and do not put near hear source).
Note: If the screen displayed yellowish spot, the lens has been damaged permanently, in this case we will send a replacement and please follow the 1st and 2nd step to prevent it from happen again.
DOESN'T TURN ON
Check if the power cord is working or not and if all the cords are connected properly to the main unit.
Note: If the indicator lights up but the projector doesn't turn on, then the projector itself is broken; if the indicator doesn't light up, there is a possibility that the projector is alright but the power cord is not working, you may suggest the customer to find another power cord to try it out if convenient.
SCREEN FLICKERING/WHITE LINES/OTHER COLORED LINES
The LCD screen inside the projector has loose contact.
NOT BRIGHT
1. Our projector is a budget projector designed for home entertainment at night or with lights off and curtains closed.
2. Put the projector no further than 3m away from the wall/screen.
3. Use professional projector screen/wall paint to get better performance.
NOT CLEAR ENOUGH/IMAGE CAN'T BE FOCUSED AT THE SAME TIME
1. The projector should be put in a upright position and face the wall/screen straightforward, then rotate the keystone correction to get a rectangular image, then rotate the focus ring to get a well focused screen.
2. Our projector is for home use only.
3. Ensure to put the projector within recommended distance.
TOO NOISY
1. Do not sit too close to the projector.
2. There are dust or other foreign objects impeding the cooling fan's working.
3. The cooling fan will start at a high speed so it will seem very noisy when started. Similarly the cooling fan in a personal computer would be very noisy when just started but get quitter after a while.
CANNOT CONNECT TO SMART PHONE/TABLET
1.1 Wired Connection:
for iPhone, it needs a lightning to HDMI or lightning to VGA adapter/cable(with power supply*)
for Android phone, it needs a MHL to HDMI cable/adapter(with power supply*) and the phone should be MHL compatible (Check MHL compatible devices at: www.mhltech.org/devices.aspx?tid=1)
NOTE: there are two kinds or these adapters/cable: active and passive; active means it needs external power supply to work and only active cable/adapter can work with our projector
1.2 Wireless Connection
To connect the projector with phone/tablet wirelessly, the customer needs to purchase a wireless display dongle like Chromecast
2. Select HDMI or VGA as source according to the connector the customer uses
3.(Wired) For iPhone, turn on Airplay(Mirror Display) and trust the device, then it will shows the screen automatically.
For Android phone, turn on """"Developers Option"""" and enter """"USB debugging mode"""" and trust the device then it should work
4. If you already tried all above correctly and it still doesn't work, please contact our customer support.
HOW TO TURN THE PICTURE UPSIDE DOWN WHEN HANGING ON THE CEILING
1. Choose set up, click ""ok""./br>
2. Then chose the ""projection mode"".
3. Choose one by one to check on the right mode, there has the front ceiling mode, front desktop mode etc.
UNIT NOT WORKING
1. Ensure the plug and power outlet are both working.2. If the issues still persists, please contact support
METHODS OF USE
1. Insert the plug into the power outlet.2. Press the "power switch" to turn the massager on. Press "+" and "-" buttons to adjust the different massage intensities.3. Press the "Mode" button to experience the different massage rhythms.4. All programs will automatically shut down after 15 minutes.5. After use, please turn off the massager and unplug the unit.
WHAT IS TENS AND EMS?
Transcutaneous Electrical Nerve Stimulatior(TENS): It stimulates nerves, muscles and cells continuously and gently by a current of appropriate intensity and frequency, and stimulates the body to produce morphine naturally, blocking and relieving pain signals. Because it uses electricity, it is also classified as a link of "natural therapy".
Electronic Muscle Stimulatior(EMS): For the relaxation of muscle spasms, increasing range of motion, reduction and prevention of muscle atrophy, re-education of muscles and increasing local blood circulation. For relief from minor pain (joint pains, muscle aches, etc) and stress. To strengthen muscles, improve overall appearance, and enhance your physical training.
NOT POWERFUL ENOUGH
1. The unit has multi preprogrammed massage modes, 10 levels of strength adjustable by increasing or decreasing steadily. You have an option to choose a suitable mode and intensity.
2. Check the manual how to increase the intensity.
ELECTRODE PADS DOESN'T STICK WELL
1. Moisten the sticky part of the pads with a small amount of water to activate the gel.
2. If the issue still persist, please contact our customer support.
WHAT ARE THE TYPES OF ENGINE THAT ARE SUITABLE FOR THE JUMP STARTER?
Our 1500A is suitable for petrol engines up to 7L and diesel engines up to 5L. While, the 2500 A is suitable for petrol engines up to 8L and diesel engines up to 8L.
HOW TO JUMP START YOUR CAR?
1.Turn on your jump starter and ensure it has a charge of over 50%.(Charge fully before initial use).
2.Insert jumper cables into the jumping port. The digital display will light up.
3.Connet the red clamp to the positive(+) terminal and the black clamp to the negative(-) terminal of the car battery.
4.Start your engine.
HOW TO CHARGE MOBILE DEVICES OR TABLETS?
1.Plug cable of your cell phone or tablet into one of the two USB charging ports.
2.Press the power button.
HOW TO USE THE LED FLASH LIGHT?
Press and hold the power button for 2 sec to turn on the LED flashlight, short-press to switch modes(high/SOS/strobe). Press and hold for 2 sec again to turn off.
HOW TO RECHARGE THE JUMP STARTER?
The Type-C charging port provides faster charging speed than normal DC input charging port. The Jump Starter can be charged in two ways.
A. Use a 5V universal adapter to charge the jump starter. The 5V phone charger or wall adapter is suitable.
B. There is no need to use the adapter. You can directly plug the type-C cable into USB charging ports such as USB power strip or car charging port..
Note: The charging speed depends on the charging power and the charging adapter is not included.
HOW TO KEEP THE JUMP STARTER'S BATTERY HEALTHY?
We recommend that you charge and discharge the unit at least once in every 3 months even if it has not been used.
CAN IT BE USED ON WET HAIR?
Hair should be 100% dry when using this tool to prevent hair damage especially on chemically treated hair.
THE TEMPERATURE IS LOCKED
Hold it down for a few seconds to unlock.
UNABLE TO ADJUST TEMPERATURE
Press the "+" ot "-" button to achieve target temperature.
DOES NOT TURN ON
1. Try to plug the unit to a different outlet.
2. Check if there's any damaged with the cable or the unit itself.
3. Press and hold power button to turn on/off.
UNIT IS NOT HEATING UP
Once you plug in the unit and adjust the temperature, the temperature indicator should display the current temperature.
UNIT DOES NOT TURN ON
1. Make sure that the unit is plugged in to a working power outlet or try a different outlet.
2. Check the power cable and make sure that it's not damaged.
3. Long press the on/off button for about 3 seconds
UNIT DOES NOT CURL MY HAIR
Make sure your hair is fully dry/blow-dry before you curl it.
UNIT IS NOT HEATING UP
Once you plug in the unit and adjust the temperature, the temperature indicator should display the current temperature.
UNIT DOES NOT TURN ON
1. Make sure that the unit is plugged in to a working power outlet or try a different outlet.
2. Check the power cable and make sure that it's not damaged.
3. Long press the on/off button for about 3 seconds
UNIT DOES NOT CURL MY HAIR
Make sure your hair is fully dry/blow-dry before you curl it.
Ask a Question
If you have any questions or comments for us, fill out the form below and we'll get back to you within 48 hours. You may also email us directly at support@megawise.com or chat with one of our 24*7 Amazing Chat Support Specialists.
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